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Contributor

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2 Messages

Mon, Nov 11, 2019 5:11 PM

voice mail setup problem

purchased a SIM card and on the 8Gb plan and using it in my unlocked Samsung Galaxy s4

everything works fine, data, email, phone calls and hot spot

problem is that I'm in canada now and realized i do not have my voice mail setup

 

when i press the #1 key, the prompt says something like the person you called has voice mail that is not set up yet.

 

i noticed the phone is obviously in Roaming mode 'R' in the top right corner. 

Is the problem that i have to be back the US to do set up my voicemail

 

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Brand User
ATTHelp

Community Support

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140.3K Messages

a year ago

Hey there @fortunato1968!

 

Whenever you do return to the US from Canada follow these steps to set up your voicemail:

  1. From your wireless phone, press and hold 1 or the Voicemail key.
  2. Select your language preference.
  3. Create a 7 to 15-digit password.
  4. Select your preferred greeting.
  5. Listen to the brief voicemail tutorial.

If you hang up before the tutorial completes, it will play again the next time you check voicemail.

 

Also, please be sure to set up your voicemail within 60 days of activation or it’ll be automatically removed from your account.

 

We hope you enjoy the rest of your day.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

140.3K Messages

a year ago

Hi there @fortunato1968,

 

Thank you for reaching out to!

 

You can find some quick easy steps of how to set up your voicemail here.

 

Let us know if this helps!

 

Chasidy, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

Called in today and determined that my issue is that I'm currently in Canada
and cant set up vmail until I get back to the US


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