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1 Message

Wed, Oct 5, 2016 3:01 PM

Voice mail issue

Problem is i call my wife and her phone answers but no message comes across, just dead air. It has happened with another comtact as well. Any ideas?


Accepted Solution

Official Solution

Brand User



114K Messages

4 years ago

Hello @Dbrashears1!


My apologies that there is no message that comes up when calling your wife along with other contacts! I will be happy to help!


What type of phone do you have? We have heard of an issue with the Galaxy S7 doing this, and there is a software update in the works to fix it. A temporary solution for the time being is to turn off LTE/HD Voice through Settings > Mobile Data > Enhanced LTE Services.


Let us know if that works or if you have a different type of device! We will be happy to look further into it and figure out what is going on! Have a wonderful day!


Michelle, AT&T Community Specialist

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