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5 Messages

Sunday, February 14th, 2021 1:50 AM

Visual Voicemail Text Translation on Samsung Galaxy S21 Ultra

I just switched from Verizon to AT&T and when I open Visual Voicemail on my new Samsung Galaxy S21 Ultra I cannot see the text translation for my voicemails. I've been doing some research and cannot find a definitive answer. Some people are saying that this is now only available for iPhones. If this is the case, this is pathetic and I MUST have this feature on my phone. I had this feature with Verizon and must continue to have it. Would someone from AT&T please help me figure out the solution to this? Thank you.

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ACE - Sage

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116.1K Messages

3 years ago

Verizon charges for transcription - $2.99 per line 

AT&T does not offer it on Android anymore.   It was truly awful when the had it. 

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5 Messages

3 years ago

Yeah, I paid extra for it on Verizon and had no problem with paying the extra charge. Will probably be switching back to Verizon. I'm really not liking the lack of network capabilities and features with AT&T.

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1 Message

3 years ago

Recently moved from Verizon as well: I never got a straight answer: had to spend time on phone, had to download an ATT VM Viewer (for landlines I later figured out), and had to do all types of resets. They had me upgrade to premier and told me that would allow for transcription: that was clearly not correct. Now, ATT customer service, through Asurion, tells me it is probably a problem with Samsung. Need to contact them. The inability to get a straight answer for such an essential feature is crazy.

Looked for this thread to finally realize it is all misleading. I would gladly pay $2.99/month for transcribed VMs, as who listens to them anymore? Now need as third party workaround app to deal with this.

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1 Message

2 years ago

I also got the same run around stating that they either have it or I've solved your problem only to discover the matter wasn't resolved. My experience in transitioning from Verizon to AT&T has been extremely horrible with offerings that aren't correct and technology solutions that aren't delivered. With all due respect to employees who are oversea they are fully equipped to handle delicate matters!!! It shouldn't take 3 weeks to port 3 lines and promised promotions that are deliverable! I feel inclined to return to Verizon, there only problem was the cost factors escalations. The PROBLEM I'm experiencing is that AT&T is way too LARGE and often aren't customer serve oriented enough to rid the errors or false statements made by employees to get involved to correct or resolve the mistake. Let's face it "I get it" it's always about growing your business and increase revenue with offers and sales, the question then boils down to how to maintain the integrity in the process, RIGHT NOW IN MY GRADING SYSTEM THEY ARE DELIVERING SUB-PAR RESULTS!!!!!

ACE - Sage

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116.1K Messages

2 years ago

@MRFASH13

The funny thing is, transcription is a feature that comes on the phone. IPhones have it, Google pixel tablet. There is no reason At&t couldn't enjoy the extra Revenue stream that comes from offering it to other Android phones.

Unfortunately short sighted seems to be the name of the game for AT&T. 

I went over to Verizon in August of 2019 and have no regrets. I'm an Android person, and one of the things I wanted was to be able to sync a wearable.   I spent enough time on here reading how horrible numbersync is with Android there's no way I would have purchased it with a t and t.

I wound up getting a palm companion phone off of swappa for 75 bucks.  Number share Works flawlessly.

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