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Drhartjr's profile

New Member

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2 Messages

Thursday, December 1st, 2022 1:08 AM

Visual voicemail setup closes before finishing

I just changed from Verizon to ATT. I am trying to set up visual voicemail and it said I cannot until I give it phone permission which is already selected. I de and then reselect and then get the same message or the app closes. Can't get chat support since they are so busy. I have a Samsung S22. 

Thanks 

John 

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.5K Messages

2 months ago

We'd be more than happy to step in to help with setting up your Visual Voicemail, @Drhartjr.

 

Special thanks to our ACE, @formerlyknownas, for their quick response. 

 

Our first recommendation would be to use this resource to view Visual Voicemail requirements. To set up and use Visual Voicemail, you'll have to:

  • Have a smartphone and data plan that includes Visual Voicemail (included on most wireless and PREPAID smartphone data plans)
  • Use your own smartphone - you can't set up voicemail from another phone
  • Connect to the 4G LTE data network

Our second recommendation would be to use this device support tool to set up voicemail for your Samsung S22. There's also an instructional video to assist you.

 

Please share the results with us. Thanks again for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

ACE - Sage

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104.1K Messages

2 months ago

New Member

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2 Messages

2 months ago

This issue is not knowing how to set voicemail up.  It is a problem where it closes before it completes the setup process.  Can anyone help me with that?

ATTHelp

Community Support

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207.5K Messages

2 months ago

Hello Drhartjr, we're here to help review why you're not able to complete the setup of Visual Voicemail.

 

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, make sure you have the most recent Visual Voicemail app installed along with the most recent software update.

 

We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

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