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ruth6526's profile

2 Messages

Tuesday, February 20th, 2024 3:17 PM

visual voicemail not available on new 24Ultra??!!

I tried to get my visual voicemail set up on my new Samsung galaxy 24Ultra and it won't set up. I did some google searches and seems that visual voicemail id not an option on this phone? So you pay $1300,on a new phone(I didn't because I got the $1000 off deal) and an app that allows you access to your voicemail without having to enter a password each time isn't available? ridiculous.

So am I missing something or can someone suggest a workaround or an app that actually works without having to enter password every time?

Community Support

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231.3K Messages

2 months ago

Hi @ruth6526! We are here to help get your Visual voicemail back up and running again!

 

Please ensure that your 4G LTE mobile data is enabled as this is essential in using the visual voicemail feature. Power cycle your device to reset it and reset your network settings to refresh your connection. You'll need to navigate to Settings app>General management>Reset>Reset network settings

 

We also recommend you to upgrade your phone to the latest version as this ensures all apps are running on the latest software version by going here: https://www.att.com/support/article/wireless/KM1070617/. Also, check for any AT&T Visual Voicemail app updates that may be needed, you may also need to reinstall the app if the app did not come pre-installed on the device. 

 

Please go through our article here: https://www.att.com/support/article/wireless/KM1009152 to set up Visual Voicemail on your smartphone.

 

If you still have trouble getting through, get a step-by-step help for the voicemail here by running real time diagnostics once you sign-in: https://www.att.com/support/ts/wireless/Voicemail

 

We hope this helps! Reach back out to us if you have additional questions. Thank you for reaching out to the AT&T Community Forums!

 

DavidA, AT&T Community Specialist.

2 Messages

2 months ago

I went through the troubleshooting and it's telling me that my phone is not capable of having visual voicemail...

Community Support

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231.3K Messages

2 months ago

Hi @ruth6526, we hear you and want to help you with your Visual Voicemail.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Thank you for contacting AT&T Community Forums.

Ken, AT&T Community Specialist

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