Update interrupted

Hello @jfc3, we understand your Samsung Galaxy S22 Ultra is getting a software update interrupted error, and this is not the experience we want you to have.

Below are some troubleshooting steps that may help you with your update concerns.

Troubleshoot software update

• Visit Troubleshoot & Resolve to fix software update issues.
• After installing the software update, visit Troubleshoot & Resolve to fix any additional issues with your device or services.

Also, we have a step by step tool and we have already selected your Samsung Galaxy S22 device for your update concerns.

Please let us know if you were succseful with these steps.

DiajhanaeJ AT&T Community Specialist

None of these steps will help. This issue is directly related to AT&T and Samsung phones. Basically, every single Samsung phone on AT&T has this issue so nothing we can do on our end to fix it. I spoke to an AT&T support a week ago and they told me there is an issue with the towers and Samsung phones but could not give me an ETA on when it will get resolved. Here is a link to the Samsung page where there are over 70 comments of other people dealing with this same issue. Software update interrupted - Samsung Community - 2563628 Also this issue did not seem to show up until after updating to the May Security Software update. So my question for AT&T is where are we at with a resolution since it is 100% on your end and not on ours?

I have the same problem, exactly after the software update last May 2023. Now that interrupt message go through the June 2023 update. Yes, using the troubleshooting and fix as suggested above is nothing. Frustrating with att service 

It is frustrating and don't bother calling one of the agents in this AT&T Community Forums because they are no help as well. The person I talked to could not even start a case number for me until I perform their "5 steps of Diagnostics" which one of them is factory resetting my phone which I told him will not fix my issue since many people have tried that and the same end result. I basically got the well I don't know what to tell ya response so yeah...very frustrating since AT&T broke something and they don't want to take ownership of it.

If att won't do anything to fix this problem, then the last thing I'll do is switch to another carriers. 

Same here. If it isn't fixed soon, this is my last AT&T locked phone.

Good Morning @robbie1,

We are here to help with your locked phone, we know how frustrating it can be to not be able to use your phone, and it's locked.

Let's meet in a Direct Message so that we can resolve this. To check your direct message inbox ( it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.

Kailonie, AT&T Community Specialist 

AT&T needs to acknowledge this widespread issue and actually fix it. 

• Software Update interrupted - Samsung Community - 2581614
• Software Update Still Saying Interrupted - Samsung Community - 2581595
• S22 ultra update interrupted - Samsung Community - 2581538
• Question - AT&T locked S22 Ultra software update problem | XDA Forums (xda-developers.com)
• Software Update Interrupted. : r/GalaxyS22 (reddit.com)

NEED I SAY MORE!

@ShodanWarrior It appears a User on that Reddit post has confirmed that the June Patch fixes this error, It is just a matter of when it will hit the network regions. 

@Ayylien I did see that. However, I take "any" resolution with a grain of salt until more people see it fixed. One solution for someone said was to spam the software update button 6 times and the error will go away. I spammed it exactly 40 times straight and error is still there. Another person said to wipe the cache partition and that worked for them. I have done that and rebooted my phone at least 10+ times so far and still get the error. One person stated resetting their networks fixed the error for them. I literally just did that 30 minutes ago and shocker the error is still there. So like I said, once more and more people and not just 1 person here and there start to see this fixed then I'll start to actually think this issue will go away. Fingers crossed.