Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
Get the myAT&T app
wilnel's profile



3 Messages

Monday, October 17th, 2016 6:22 AM

unlocked phone unable to turn on mobile hotspot

I have my lg g5 unlocked and on another provider.  Before it was unlocked the mobile hotspot slider was inactive. Now I can turn it on but it requires authentication. My new provider said it was not necessary but it will only work with att sim. from what I am reading i can change a file setting but that requires root, and this phone has not been rooted and may never.

Accepted Solution

Official Solution

ACE - Expert


13.2K Messages

8 years ago

On branded phones, Hotspots are hard coded into the phone and will only work on the network that the phone was branded for.

One of the many drawbacks of an unlocked branded phone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.