wilnel's profile



3 Messages

Mon, Oct 17, 2016 6:22 AM

unlocked phone unable to turn on mobile hotspot

I have my lg g5 unlocked and on another provider.  Before it was unlocked the mobile hotspot slider was inactive. Now I can turn it on but it requires authentication. My new provider said it was not necessary but it will only work with att sim. from what I am reading i can change a file setting but that requires root, and this phone has not been rooted and may never.

Accepted Solution

Official Solution


ACE - Expert


12.6K Messages

6 y ago

On branded phones, Hotspots are hard coded into the phone and will only work on the network that the phone was branded for.

One of the many drawbacks of an unlocked branded phone.

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.