Cyber Monday Deals: Buy a Samsung Google S22 & get Free Galaxy Buds 2 - while supplies last!
Get the myAT&T app
Turnage85's profile

Contributor

 • 

1 Message

Mon, Jul 10, 2017 3:28 PM

Unlock

Is my phone unlocked?
ATTHelp

Community Support

 • 

203.5K Messages

5 years ago

Hello @Turnage85,

 

I can certainly understand the need to unlock your device. I would be more than happy to assist you with this today!

 

For a device to be unlock it must first meet all requirements. Devices must:

 

Be designed for use on, and locked to, the AT&T network.

Not be reported lost or stolen

Not be involved with fraudulent activity

Have all service commitments and installment plans completed and all early termination fees paid in full

Not currently be active on a different AT&T customer's account

Prepaid / GoPhone accounts must have been active for at least 6 months of paid service.

 

You are welcome to view and request for your device to be unlocked on our Device Unlock Portal. From here select Unlock your device. There is a simple request form which allows you to place a request for a specific device to be unlocked. Once the form is complete, you shall receive an email with a conformation for the request.

 

Viewing your unlock status is very simple. Select Check your unlock status > enter your IMEI and Request number. This will give you a conformation on your device unlocks.

 

I hope you find this helpful, please let us know if you have any other questions. Have a wonderful day!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.