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Macquin
20th Community Anniversary
#1 Star!
Helpful 1

New Member

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5 Messages

Sun, Sep 25, 2022 10:48 PM

Unlock SIM on old iphone

Hi,

i have an old ATT  iphone SE that has not been  used beside wifi mode for my kid for 2 years.

i would like to use that phone when I travel to France with a french SIM/number.

i have tried to request SIM unlocking several time but get rejected without good reason.

Can it be manually unlocked ? Is the IMEI not in your database ?

i don’t even know who to call.

ATT store associates tell me to send the request online….

I would appreciate any help as it has become bery frustrating.

i don’t see the point of buying phones from you if you keep blocking your customers 5 years later.

Thanks in advance for your feedback.

kdfederer

ACE - Expert

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12.7K Messages

2 months ago

Since the phone is no longer used on the AT&T network, did you apply for the unlock through the unlock portal as a non-customer?

If you did and got a denial, what was the reason for the denial?

Macquin

New Member

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5 Messages

2 months ago

I did apply on the portal as a non customer.

i just got a “denied” without reason when checking the status.

ACE - Sage

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102.1K Messages

2 months ago

If the phone hasn't been used for 2 years the IMEI is no longer registered in AT&T database. If you call AT&T and ask for advanced tech support they will manually have to research the IMEI to see that it is eligible to be unlocked . 

If you have the original purchase receipt, or request it from AT&T, that would also prove that you have fulfilled all financial obligations.

ATTHelp

Community Support

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203.9K Messages

2 months ago

Hi Macquin, we are here to address your device unlock concerns!

 

Thank you to our ACEs for your input. 

 

Since we need to verify the AT&T account associated with your device to unlock the device on our end, we recommend reviewing our eligibility requirements before submitting another request. They are:

 

Your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

Good to know: Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

 

We hope this helps, reach back out to us if you have additional questions. Thank you for posting on the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

Macquin

New Member

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5 Messages

2 months ago

I understans these requirements and it should be fine.

what number can I call regarding adding IMEI in your database.

ATTHelp

Community Support

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203.9K Messages

2 months ago

Thank you for reaching back out to us Macquin

 

We want to get you in a Direct Message(DM), to further answer your questions and help with your device unlock. Check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). 

 

We look forward to speaking to you!

 

Rhoda, AT&T Community Specialist 

Macquin

New Member

 • 

5 Messages

2 months ago

Hi, i was not able to find a resolution for this. My iphone is more than 5 years old and can't be unlocked. I will go to the better Business Bureau to expose my case.

Not only this is bad servicing, it is also really bad for the environment to brick older phones that could be reused.

Macquin

New Member

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5 Messages

2 months ago

I repeat to everybody, the way att locks their phone is ludicrous and bad for the environment. I was told

my phone was not an att phone whereas it was used on their network for 3 years and came in an att package…. And we are left to prove otherwise.

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