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ShadZani's profile



3 Messages

Saturday, September 9th, 2017 8:48 PM

Unlock request denied, paid in full from seller off craigslist

I bought a phone from someone online so I could use it when I go to Iran in a few days and when I tried using it it said that I needed an unlock code. I put in the request online and it was denied so I called customer service and they said they can't unlock it unless I use it for 6 months. I explained that I bought it from someone on Craigslist and I can't return it And I'm leaving the country and they wouldn't help me and eventually hung up on me!!

I called back and spoke with someone and explained that I got hung up on and the other problem and they started to help me get it unlocked and we got disconnected and I wasn't able to get that person back on the phone and nobody will help me.

PLEASE SOMEBODY help me out to figure this problem out. I'm leaving soon and I'm out $100+ and I can't return the phone or get ahold of the seller and couldn't return it anyways. I'm stuck and need help and this is my only option.

Community Support


207.4K Messages

5 years ago

Hello @ShadZani,  

Welcome to the Community Forums.  I can understand how important it is to get your device unlocked.  I would be happy to go over our eligibility requirements.

  • The device must meet the following requirements to unlock AT&T devices.
  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.

I would be happy to check the IMEI of the phone for eligibility.  Please send us a private message to @ATTCares with your full name, contact number, and IMEI of the device.

I look forward to hearing from you, and please have a great day.

Jessica, AT&T Community Specialist




30.4K Messages

5 years ago

Never buy phones off craigslist or any other site for that matter people lie to sell what they dont want or need and leave you out of the money

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