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Hades6's profile

New Member

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6 Messages

Sun, Jun 5, 2022 2:37 AM

Unlock my phone

I put in for one of my phones to be unlocked. It was paid off over a year ago and is a newer model. Do not owe anything on the bill. Why is this taking so long? I requested this on 5/31. If it’s the system then should have been done immediately. I have been with AT&T since 2001. With the 10s of thousands I’ve paid then better service should be a thing. For the last few years, everything I’ve asked for is a hassle. I am going to cancel as soon as possible if this level of service does not improve. This is a business relationship which is I pay for something, it is provided. This unlocking is really important and waiting around for things to be done after the company says they will be done is really bad business. 

sandblaster

ACE - Expert

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59.9K Messages

4分前

Did you receive and respond to the confirmation email? If that didn’t happen, your unlock request is in limbo and will never process.

New Member

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6 Messages

4分前

How do I get it to process? I received a confirmation email that my request was received. Nothing after that. I called support and they also said that they sent a request, that it would be two days. The confirmation email did not contain a link to respond to. Just a link to check the status. And for the day pass which I cannot use for 2 months. 

ATTHelp

Community Support

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200.4K Messages

4分前

Hey there Hades6, we want to help get your phone unlocked.

 

Let’s meet in a Direct Message to unlock your device. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please review our unlock requirements to be sure your device is eligible. 

 

We look forward to meeting you in a DM to get your device unlocked. 

 

Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

New Member

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6 Messages

4分前

Would still like assistance with this. 

New Member

 • 

6 Messages

4分前

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