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2 Messages

Wednesday, March 3rd, 2021 10:52 PM

Unlock device/ Bill assistance

Hi,

I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

The device contract was terminated but I paid my debt to your third party company. How do I go about finding out if it is truly paid off and how can I get the phone unlocked?

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Official Solution

ACE - Sage

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117K Messages

3 years ago

If you defaulted on your account, and AT&T sold the debt to a third party, they may never have recorded the debt is paid if they sold it for pennies on the dollar. Good luck. AT&T does not have to unlock a phone that was not fully paid for.  

AT&T unlocked phones will still work on AT&T postpaid, prepaid, cricket, and any mvno that uses AT&T SIM cards

New Member

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2 Messages

3 years ago

Thank you so much. @lizdance40 

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