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Thursday, August 27th, 2020 12:31 AM

Unavailable voicemail on iPhone XS

People are unable to leave voicemails to my phone. I have tried resetting settings, calling 1, changing my greeting, setting a voicemail password, and making sure my network connection is good. Nothing works. I read that you have to set up voicemail within 60 days of upgrading phone, but wasn’t aware I had to do anything special. I would like my voicemail capabilities back. How is this done?

Community Support


231.2K Messages

4 years ago

Hi @KDen,


Thank you for reaching out. We want to take a closer look into this for you.


In order to best assist, we want to know:

  • how long has this been going on
  • did you check if your voicemail box may be full
  • what AT&T plan are you currently on
  • are you having this difficulty with all carriers or specific ones

You can also try our troubleshooting tool for the voicemail error.


Let us know if this helps.


Doyin, AT&T Community Specialist.

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