New Member
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3 Messages
Unable to log in to Harman Spark/can't reset password
I have been trying to log in to my spark (wifi was already set up so that's working) but it keeps telling me incorrect username or password.
When I click to reset the password and fill out the info I get the email, and I cab click it to enter a new password, but when I click to save the new password it informs me the link to reset is invalid and to try again. I've "tried again" 4 times now, and each time it says the same thing.
I've tried uninstalling and reinstalling, as well as restarting my phone. I have clicked the email link each time within 1-3 minutes of having received it.
Is there something going on with the spark accounts right now?
ATTHelp
Community Support
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231.5K Messages
1 year ago
Hello TheMicheaB, we're here to help you with your Harman Spark.
Let's try clearing the browser history and then try the process again.
If you have an iOS device running Chrome™:
If you have an Android device running Chrome:
If you have an Android device running Firefox:
Clear cookies on desktop browsers
If you have a Mac running Chrome or Firefox:
If you have a Mac running Safari:
Feel free to reach back out ifyou have any other questions or concerns.
Thank you for visiting the AT&T Community Forums!
Carlton, AT&T Community Specialist
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TheMicheaB
New Member
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3 Messages
1 year ago
I did that, still getting the same results of saying my password is invalid, and when I click the reset password link and fill out a new password, it tells me the link is invalid when I click to save it.
I've cleared literally everything from my phone's browser history (did the since the beginning option on everything) and still getting the same results.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
We understand the importance of being able to log into your Harman Spark car hotspot, TheMicheaB.
It appears that you have done quite a bit of troubleshooting on your end. We have a few quick questions:
- What is the make and model of your phone?
- Which plan is your in-car Wi-Fi under?
- Does your Harman Spark have an SIM card or eSIM?
We're asking because we want to provide a precise solution for those specific devices.
In the meantime, we want to help. Let’s meet in a Direct Message to discuss your account details and escalating your tech inquiry. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to discovering a resolution for you. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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TheMicheaB
New Member
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3 Messages
1 year ago
I just wound up making a whole new account and dealing with it that way.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
That's great news, TheMicheaB. We're happy to hear that you were able to resolve it by creating a new account, and now
you're logged in.
We'll be here if ever need further assistance. Thanks again for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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