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6 Messages

Tuesday, March 7th, 2023 3:35 AM

Two laptops running W11 Pro cannot see each other on the network and one laptop cannot access the USB laser shared from a hub.

Both laptops have print and file sharing enabled. USB hub is attached to one of the laptops & is shared but is not seen or accessible to the other laptop.

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Community Support

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229.7K Messages

1 year ago

Hey there @rlphgrffn. Thanks for reaching out to us, and we'd be happy to help with the connection of your laptops on your network. 

 

To get started, we'd recommend restarting your gateway as this can help clear any data that could be preventing your laptops from seeing each other: 

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

After restarting your gateway, reconnect your laptops to your network and let us know if they can see each other and if you can access the USB laser. 

 

Robert, AT&T Community Specialist

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