
New Member
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1 Message
Trying to unlock a paid off phone that system thinks is not yet paid off.
I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the IMEI to the general forum or not. I would greatly appreciate assistance.
Accepted Solution
Official Solution
ATTHelp
Community Support
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225.7K Messages
2 years ago
Hello vintagemotors_always, we're here to help you unlock your Galaxy XCover Field Pro SM-G889A.
Lets meet in a Direct Message to discuss unlocking your device. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, please review the device unlock requirements.
We hope to hear from you!
Carlton, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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113.5K Messages
2 years ago
Are you unlocking as a non-customer?
If you are trying to use that phone on AT&T or one of its many mvno, you don't need to unlock it. It will work just fine with an AT&T SIM card on Cricket, H2O, straight talk with an AT&T SIM card, Etc.
You would only need to unlock it if you were trying to use it on T-Mobile
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