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New Member

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4 Messages

Thu, Sep 10, 2020 12:34 AM

The "manage my watches with NumberSync" page only displays my primary line, not my secondary.

I am trying to NumberSync my secondary line with my new Galaxy Watch 3. I have followed all the steps to NumberSync and when it opens this page only my primary line is displayed to select. I have two Galaxy Watch 3's and two phones. I was successfully able to pair and NumberSync my first watch with my Samsung Galaxy S10+. The second watch is bluetooth paired with my Razer Phone 2 and connected to my AT&T account but when I try to NumberSync it only offers the S10+. Is it not possible to NumberSync a Galaxy Watch with a non-Galaxy phone? 

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.6K Messages

2 years ago

Thanks for following back up, @TurkeySandwich.

Each wireless number on your account that uses NumberSync should have its own ID. This ensures that all calls sent to and from a synced device are linked to the right number.

You can use the myAT&T app to Set up your 2nd ID for NumberSync for your Razer Phone 2.

  1. Create an AT&T user ID.
  2. Select Add wireless number.
  3. Follow the prompts to create your ID.

This should do the trick. Give it a try, and let us know how it goes. We're standing by!

Keny, AT&T Community Specialist

ATTHelp

Community Support

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203.6K Messages

2 years ago

Hi @TurkeySandwich,

 

Thank you for reaching out. We want to take a close look into this.

 

In order to better assist, we'd love to know;

  • is the Razer Phone 2 line in the same account as your Galaxy S10+
  • is the watch you are trying to pair already paired to the Razer phone in the past
  • is the line active and in good standing in the account
  • how long has this been going on

Please note that Numbersync works for android and non andoid devices alike.

 

Let us know, so we can assist further.

 

Doyin, AT&T Community Specialist.

New Member

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4 Messages

2 years ago

The Razer Phone 2 is on the same account. The account is in good standing, the line is active. The brand new LTE Galaxy Watch 3 is bluetooth paired to the Razer Phone 2. 

I have attached a screenshot of the webpage that is opened by the Watch when I attempt to NumberSync it. As you can see only the Galaxy S10+ and the Watch 3 currently paired to it are displayed. No Razer Phone 2 or the second Watch 3. 

New Member

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4 Messages

2 years ago

 

New Member

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4 Messages

2 years ago

That was in fact the issue. Thanks for your help! 

ATTHelp

Community Support

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203.6K Messages

2 years ago

You're welcome, @TurkeySandwich!

I'm glad I could help with the solution, & hope you enjoy both Galaxy Watch 3's.

You're always welcome to create new post's, & share in AT&T Community Forums. Take care!

Keny, AT&T Community Specialist

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