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Contributor

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1 Message

Wed, Jan 18, 2017 3:02 PM

Stream Saver

What is stream saver and do you have to pay extra for it, none of the devices on our plan are eligible ?

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sandblaster

ACE - Expert

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34.4K Messages

3 years ago

No, there is no charge for Stream Saver. ATT appears to be rolling this out slowly but whether or not your phone's become eligible probably depends on what plan you have. You can read about it here: https://www.att.com/offers/streamsaver.html

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Tutor

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1 Message

3 years ago

Well I am very irritated by the stream saver feature so far. I spend around 340 dollars on our service every month. I am now unable to manage the data usage on my account. It tells me if I turn a user's data off it may not be restored until the bill cycles. This is unacceptable. Maybe a different service provider would be a better idea anyways. We have had these same cell numbers well over 10 years. What a disappointment.

Contributor

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1 Message

3 years ago

CM0823, you should be able to take your number with you if you leave and go to a different provider. It is starting to look like AT&T are falling way behind the pack and there are companies offering better features for a lower cost. I also have been thinking of changing companies, if things do not get better.

Contributor

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1 Message

3 years ago

I believe the message about the data is telling you that it will only be turned off UNTIL the billing period is over, but you can go back in and turn it back on yourself before the billing period is over. I turn my son's off and on all of the time. If you click on the area to learn more...I believe it is explained.

Contributor

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1 Message

3 years ago

I like the feature. I use it a a punishment technique

Teacher

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13 Messages

3 years ago

How does AT&T know what portion of my Data is video? And after it snoops on my data how does it downgrade my video quality? This seems very Big Brotherish and I do not like the idea of this feature at all. You shouldn't know if my data is a video, a soduko game, hard core pornography or a video chat with my mother.

 

My data is none of your business as long as I pay for it.

 

To whom do I need to speak with to find out about the data snooping technology that you are using.

 

 

Tutor

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3 Messages

3 years ago

I just received an email saying that you will start stream saver on my account.  Spin this anyway you want, it's a downgrade of my video service, which saves AT&T from having to deal with a bandwith issue but does little for the consumer who is paying the same price as before and losing control over the quality of the video stream.  I do not want to downgrade.  I don't want my access to HD video altered.  How do I stop this from happening?

Gary L

ACE - Expert

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15.8K Messages

3 years ago

@TBGold wrote:

I just received an email saying that you will start stream saver on my account.  Spin this anyway you want, it's a downgrade of my video service, which saves AT&T from having to deal with a bandwith issue but does little for the consumer who is paying the same price as before and losing control over the quality of the video stream.  I do not want to downgrade.  I don't want my access to HD video altered.  How do I stop this from happening?


Click the link in the e-mail they sent you and read the section titled "How do I turn Stream Saver off and on? "

 

 

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pgrey

ACE - Master

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3.4K Messages

3 years ago

@TBGold It's your CHOICE, simply log into your account and disable it, on whichever line(s) you want to be able to still stream full HD.  It's really that simple, and you're back to streaming as before it existed.

 

I suppose you could look at this is glass half full/empty, but I figure this is a new "feature".  Perhaps because it's being enabled by default, some view it as "downgrade", that's the only way I can figure it would weigh in as such.

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

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Tutor

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1 Message

3 years ago

Hi. I was just wondering. You don't turn your data off. Only streamsaver. On most phones, there's a button you click on in your account that says manage plans. You click on that somewhere and then you can look at different plans. Then you scroll down until you find something that says streamsaver off. You click on that and it'll tell you to confirm. And, thats all you have to do. You don't turn your data off or anything to turn streamsaver off. I don't know if that's what your getting at, but you can turn streamsaver off without turning your data off. And you can look at your data usage too without turning data off.

Contributor

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1 Message

3 years ago

Everybody is being watched, heard, etc

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@sarah29 wrote:
You don't turn your data off. Only streamsaver.
You don't turn your data off or anything to turn streamsaver off. I don't know if that's what your getting at, but you can turn streamsaver off without turning your data off. And you can look at your data usage too without turning data off.

Exactly right Sarah, you can leave everything else alone or look at whatever you want.

 

The only issue is, I'm not certain if every account has it enabled yet, if they haven't enabled it yet then you can't turn it off yet.

 

It seems like they've been e-mailing people right before they turn it on (24 hours for me) and again the day after, so as long as people have the correct address, there shouldn't be any surprises.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
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  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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lizdance40

ACE - Sage

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70.3K Messages

3 years ago


@martinmcintosh wrote:

How does AT&T know what portion of my Data is video? And after it snoops on my data how does it downgrade my video quality? This seems very Big Brotherish and I do not like the idea of this feature at all. You shouldn't know if my data is a video, a soduko game, hard core pornography or a video chat with my mother.

 

My data is none of your business as long as I pay for it.

 

To whom do I need to speak with to find out about the data snooping technology that you are using.

 

 


@martinmcintosh

Interesting.  For years customers have been insisting that carriers (all of them) should be able to report back EXACTLY what every kb of data was used for, to prove that the carrier wasn't making up their data totals.  Again and again I have said that data use is private, per the FCC.  While carriers can tell by usage rates what data is, it's a guess.  So all the carrier can do is categorize data use.   

You can now view the categories, such as they are, in your account under data management.

Under the pie chart is an option to turn on usage categories.  

I can assure you of the inaccuracy, or generalization of the categories.  

 

 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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sandblaster

ACE - Expert

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34.4K Messages

3 years ago


@martinmcintosh wrote:

How does AT&T know what portion of my Data is video? And after it snoops on my data how does it downgrade my video quality? This seems very Big Brotherish and I do not like the idea of this feature at all. You shouldn't know if my data is a video, a soduko game, hard core pornography or a video chat with my mother.

 

My data is none of your business as long as I pay for it.

 

To whom do I need to speak with to find out about the data snooping technology that you are using. 

 


All data is broken into "chunks" of data called packets. Think of a packet as an envelope with the data inside. That envelope or packet has what is called a header which contains information about what is inside that packet, including what type of data (video, audio, etc) is in the packet. Knowing that a data packet contains video is essential to making sure all of the packets are handled properly and delivered correctly. I do not know exactly how they are down grading the video resolution but it is very simple to determine when packets of data contain video. 

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Gary L

ACE - Expert

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15.8K Messages

3 years ago


@sandblaster wrote:
I do not know exactly how they are down grading the video resolution but it is very simple to determine when packets of data contain video. 

Do you think they are recompressing the stream?

 

I (assumed!) they were just rewriting the URLs to serve up the lower resolution version of the video files OR they had an agreement with the video companies when they pass a special flag or it comes from a special IP number, then the 480p version gets served automatically. Maybe a combo of both...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.