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GM159's profile

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4 Messages

Wednesday, January 25th, 2023 1:11 AM

Still Unable to Get ActiveArmor to Display Block List

This is a follow up to my original post on December 21, 2022 titled "How to Get ActiveArmor to Display Block List."  Since then, I had been in a direct message chat with AT&T Help but had to pause for a while to take a trip, and the chatbot aborted the thread - advising me to start a new post if I still needed help.  The problem still persists, so I still need help.

I have a Samsung Galaxy S20 5G phone.  It came with Call Protect, and I took advantage of the ability to manually block phone numbers from nuisance / spam / fraudulent callers if they were not auto-blocked.  My Block List was around 450 numbers long, and there were no problems using Call Protect to view the list, which among other things allows you to un-block a number if you want.  Then came the day in mid-December when Call Protect insisted that I switch to ActiveArmor.  So, I did that, installing the free version, and then I disabled Call Protect as directed.  From that day forward I have been unable to view my Block List.  ActiveArmor seems to be doing everything else just fine, meaning it auto-blocks spam and fraud risk calls consistent with my settings, and I think it blocks calls from numbers on my Block List.  But I can't see the Block List.  I can block and un-block numbers if I can see them on one of the call logs, but I can't see the whole list.

I followed AT&T Help's various suggestions, meaning I uninstalled and reinstalled ActiveArmor several times, and confirmed that there was no VPN interfering with ActiveArmor.  Nothing so far has fixed the problem.

If any of you folks viewing this post have the same issue, please say so.  I am hoping AT&T help will see this post and resume the direct message chat that was aborted.  If a solution is found, I will let everyone know.

Community Support


225.4K Messages

10 months ago

Thank you for bringing this to our attention, GM159.


Let's meet in a Direct Message, so we can review this further. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to speaking with you.

Marilyn, AT&T Community Specialist


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