Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
Jwbengel's profile

New Member

 • 

1 Message

Tuesday, June 6th, 2023 10:40 AM

Secure Family disconnects on own

The app has on 3 occasions disconnected itself. We know this from the text messages stating it has been disconnected and physically seeing it on the phone. It was not done by the person because it was physically in our possession the last two times on a phone charger. It's is a Samsung galaxy S22 plus phone.

Accepted Solution

Official Solution

Community Support

 • 

232.8K Messages

1 year ago

Hello Jwbengel, we're here to help look into why your Secure Family app is disconnecting.

 

Try deleting the app off of your device, then reinstall the app and try again. If you're still disconnecting, try these suggestions:

 

1. Go into device settings, then go to your apps, scroll down to Secure Family click Secure Family, then click Storage. At the bottom of Storage screen select clear cache and clear data. Then try to open Secure Family App.

2. If the above does not work uninstall the parent App and reinstall.

 

We also recommend viewing our help page on learning about your Secure Family app.  Just simply click where it says, "Secure Family not working properly", and you'll see other solutions.

 

Let us know if this helps. Reach back out to us if you have any other questions.

 

Jeff, AT&T Community Specialist

Community Support

 • 

232.8K Messages

1 year ago

Thank you for bringing this to our attention Adalyn356.

 

You can start by uninstalling and reinstalling the app on your device. Once you've reinstalled the app, see if the Secure Family app disconnect again. If it does, you can try out our Troubleshoot and resolve tool that is designed to provide a resoltuion for your app concerns. Scroll to the bottom and sign in to start your troubleshooting session.

 

Let us know how it goes.

 

Marilyn, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.