Get the myAT&T app
Busymomsince2009's profile

2 Messages

Wednesday, August 23rd, 2023 5:41 PM

Secure Family App is NOT allowing me to set up the web and app activity on my sons Iphone 13 pro max

I got the app on Sunday 8/20/23 & set it up on two of my kids iphones. It was working great! Then, yesterday on my sons phone I noticed that it wasn't updating the web & app history. I tried restoring it and it gives a message on my sons phone that the "Profile Installation Failed"(I have uploaded a image for your view). It is also showing as "not verified" in red, on my daughters phone it is also showing the same and the app is working just fine on her phone. I need help please. I am not tech savvy. I've lost hours of sleep trying to find ways to make it work. I have restarted the settings on my sons phone I have uninstalled the app on my andriod phone and his iphone ,and restarted phones and NOTHING. Please help! This is the last step on the app and it's not allowing me to set it up. I can only view his location through the app, but nothing else. Please advise. 

Former Employee

 • 

32.9K Messages

6 months ago

Kids are smart and can get around apps 

6 months ago

Thank you! I can't wait for the update!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.