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5 Messages

Sun, Aug 16, 2020 11:07 PM

Samsung Galaxy S10Plus

My phone is not updatin .  How can I fix this?


Community Support


179.7K Messages

1 y ago

Hello there @CLynnM1969!


If your S10 won’t install update it's possible an app or something else is causing it. Let's look into it for you.

  • First, make sure that you have an active account with your network service provider.
  • Second, you will want your device connected to Wi-Fi and follow other steps here.
    • After selecting your device's make and model select System then Software update.
  • Second, try resolving your experience by restarting the device.
    • Press and hold the Power and Volume Down buttons until the device power cycles. Afterwards, the Maintenance Boot Mode appears.
    • From there, use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select Normal Boot. Wait until the reset completes to attempt to update your phone.

Let us know how this worked for you.


Lar, AT&T Community Specialist

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