The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
Get the myAT&T app
C

New Member

 • 

5 Messages

Sun, Aug 16, 2020 11:07 PM

Samsung Galaxy S10Plus

My phone is not updatin .  How can I fix this?

ATTHelp

Community Support

 • 

179.7K Messages

1 y ago

Hello there @CLynnM1969!

 

If your S10 won’t install update it's possible an app or something else is causing it. Let's look into it for you.

  • First, make sure that you have an active account with your network service provider.
  • Second, you will want your device connected to Wi-Fi and follow other steps here.
    • After selecting your device's make and model select System then Software update.
  • Second, try resolving your experience by restarting the device.
    • Press and hold the Power and Volume Down buttons until the device power cycles. Afterwards, the Maintenance Boot Mode appears.
    • From there, use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select Normal Boot. Wait until the reset completes to attempt to update your phone.

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.