New Member
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6 Messages
Remove ActiveArmor from IOS
ActiveArmor is currently blocking important calls. I would like to completely remove from my iPhone but can't find a way to do it anywhere. I understand that just deleting the app doesn't work. Please help.
ATTHelp
Community Support
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214.9K Messages
9 months ago
Hello @OKengineer, we are here to help you with removing ActiveArmor.
Deactivate ActiveArmor and remove the service
Uninstall the app
Review our article on more info on how to Remove the AT&T ActiveArmor Mobile Security App.
Let us know if this helps!
Mellira, AT&T Community Specialist
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OKengineer
New Member
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6 Messages
9 months ago
Unfortunately, this doesn't help. In the ActiveArmor app I don't see an "Account" option under Settings. I only see "Profile", "Subscription", "Get Help", "Send Apps...". If I click through on "Subscription" it just tells me to visit myAT&T or call 611 to manage my service or to opt-out of this feature which leads to further dead ends.
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kdfederer
ACE - Expert
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12.9K Messages
9 months ago
@OKengineer
It is under Subscription. There you can remove your subscription.
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OKengineer
New Member
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6 Messages
9 months ago
As I stated, no links exist if I click through on Subscription. It just tells me to visit myAT&T or call 611 to “manage your service” which again just leads to more dead ends.
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ATTHelp
Community Support
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214.9K Messages
9 months ago
Hello, @OKengineer! We want to help you uninstall the Active Armor app!
Let's meet in a Direct Message to further discuss how to remove Active Armor. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime, so we can have the most accurate information, please provide the make and model of your device.
We look forward to chatting with you soon!
Rachel, AT&T Community Specialist
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lowgybear117
New Member
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3 Messages
5 months ago
(Edited per community guidelines), just reading through this thread further frustrates me. I’m trying to do the same exact thing and I can’t figure it out.
Called AT&T and spoke to several different agents and no one can figure it out either. Did you ever fix this issue?
(edited)
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lowgybear117
New Member
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3 Messages
5 months ago
(Edited per community guidelines), just reading through this thread further frustrates me. I’m trying to do the same exact thing and I can’t figure it out.
Called AT&T and spoke to several different agents and no one can figure it out either. Did you ever fix this issue?
(edited)
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OKengineer
New Member
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6 Messages
5 months ago
I actually never fixed the issue. I managed to change the settings to allow everything through so I wouldn’t miss calls. I had contractors working on my house whose calls to me were getting blocked. ActiveArmor still lurks somewhere on my phone like an unwanted parasite.
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lowgybear117
New Member
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3 Messages
5 months ago
If you don’t mind me asking. What things did you change to allow calls again?
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OKengineer
New Member
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6 Messages
5 months ago
My current settings under “calls” are below. I just kept asking the guy getting blocked to call me every time I fiddled with the settings. It was quite embarrassing.
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