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New Member

 • 

5 Messages

Sun, Feb 16, 2020 4:51 PM

Read receipts

Galaxy note 10+. Not showing me when people read my texts like it use to on older phone. Just got this phone this week

Responses

Brand User
ATTHelp

Administrator

 • 

111.9K Messages

a month ago

Let's see if we can't help with your text message notification needs, @Jalrashdi!

 

Try resolving your experience by first ensuring Advanced Messaging is enabled on your device:

  1. Within the Messaging client, tap Settings > Advanced Messaging.
  2. Confirm Use Advanced Messaging setting is to the ON position.

Next, make sure Advanced Messaging Read Receipt is turned On:

  1. Within the Messaging client, tap Settings > Advanced Messaging.
  2. Confirm Send Read Receipt setting is to the ON position.

We hope this info helps.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

Did all that. Spent 4 hours on phone w ur customer service who was clueless, transferred me to a supervisor who kept me in hold an hr and never came back. Seems like u all dont care
Brand User
ATTHelp

Administrator

 • 

111.9K Messages

Thanks for confirming the T/S steps you've taken, @Jalrashdi.

AT&T Advanced Messaging requires your that your OS is up to date. Android 10 was released Feb 14. 2020. Can you check your device settings to confirm your running Android 9 or 10?

With two versions of AM, and friends and family possibly on different ones, your messaging experience can change, including 1-to-1 or group exchanges.

Are you all using stock apps, or the new Google RCS Messages app?
Google's Messages app conflicts with AT&T AM so if there's a conversation created that includes users who had upgraded their messaging app to Google Messages app, the conversation will no longer have the receipt and typing notification.

AM isn't available while roaming internationally, sending messages on other carrier's network, or using AT&T PREPAID, AT&T Secure Family, or some third party device management apps.

Please take into consideration these facts, and check your software. AT&T Device Support is a great tool to provide both custom solutions, & detail step by step troubleshoot direction. Give it a try and observe your threads for a couple of days. If the problem continues post back to let us know.

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

The phone is brand new like 4 days old, all updated
Brand User
ATTHelp

Administrator

 • 

111.9K Messages

Greetings @Jalrashadi,

 

Thanks for updating us with that information. But have you attempted some troubleshooting steps? 

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

Yes everything on here everything i could find in google and 8 hours on phone with you all
Brand User
ATTHelp

Administrator

 • 

111.9K Messages

Hey there again @Jalarashadi,

 

As mentioned by previous Community Specialist, Are you all using stock apps, or the new Google RCS Messages app? 

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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