Earbuds, cases, wireless speakers, and the latest devices. We've got the season's hottest gifts!
Get the myAT&T app
Myiphone78's profile

Contributor

 • 

1 Message

Thu, Mar 2, 2017 7:42 PM

Personal hotspot does always show up

I cannot seem to get my hotspot to work correctly. Sometimes when I turned it on I can find it on my laptop and other times I can't get it to work at all. I have had my Sim replaced my phone replaced and I have loaded all of my apps fresh not from a back up as well as having tried resetting network settings. Does anyone have any other ideas i.e. specific apps or anything like that that might be causing my issues . If I turn it on and I'm able to connect to it through my laptop or other device it works just fine my problem is that it doesn't always broadcast itself .
ATTHelp

Community Support

 • 

203.8K Messages

6 years ago

Hey @Myiphone78,

 

Having an intermittent hotspot can definitely be concerning! I will be happy to assist you with this issue. When this occurs, does your phone show the hotspot feature is active? Or does the hotspot toggle switch appear greyed out?

 

You have a great and informative resource available to you called the Troubleshoot and Resolve tool, click on this link to proceed to the tool. Click on Change Device and pick your make/model, the issue we want to pick is Hotspots.

 

Let us know if this helps, I look forward to your response!

 

Daniel, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.