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rwsloane's profile



1 Message

Fri, Jul 14, 2017 8:40 PM

Numbersync turns itself off

Starting about 3 weeks ago, randomly I will get a message on my Gear S3 Frontier that Cellular is not available.  When that happens, NumberSync disables itself.  From that point forward, NumberSync won't work unless the watch is rebooted.  You can try to manually activate it, but nothing happens.


Community Support


171.5K Messages

4 y ago

Hello there @rwsloane!
Thank you for taking the time to reach out to us here in the Community Forums. The ability to use our NumberSync feature can definitely be handy. I regret to hear you are encountering issues! I will definitely be pleased to assist you on this.
Since you have noticed the issue to begin, have you attempted to reset the watch to factory settings and attempt setup again? I would first ensure you have the feature correctly setup on the watch. You can learn the details here.
Regarding your cellular connectivity issues on the watch, we may need to also take a deeper look to ensure the connection to our network is okay. In this case, please expect from me a private message shortly. This will appear in your Forums Inbox.
I hope to work together soon. Have a good rest of your day!
Shenoah, AT&T Community Specialist
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