Community Support
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211K Messages
NumberSync Not Working – Fixes from the Community
Learn how to resolve NumberSync Issues for Your Watch, Tablet, and Smart Device
First, make sure you set up NumberSync. If it is not set up correctly, it will not work.
Set Up/ Create Your ID |
Set Up NumberSync (Wearables) |
Set Up NumberSync (Tablet) |
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| More ID Info | Wearable Setup Info | Tablet Setup Info |
In most instances, you have already set up NumberSync and basic troubleshooting does not work, try the solutions below. If you have not tried basic troubleshooting like power cycling, rebooting the devices, or resetting the network, try those first as they could be quick fixes.
Fix One – Android OS
- Restart AT&T Messages on your Smart Device
- Go to Message App
- Go to settings then More Settings
- Select AT&T Message Backup & Sync and Select Restart
Fix Two - Update your OS
NumberSync is designed to work with the latest OS. So, check your device and make sure you have the most recent OS.
Heads Up: If you are using a smart device or smartwatch is a rooted or jailbroken OS, NumberSync may not work correctly. AT&T is unable to troubleshoot this because it is not supported.
Apple & NumberSync
While calls can be forwarded to your Apple Watch. Messaging is not supported as iMessage is a standalone app from Apple and does not tie into AT&T. To get the best experience, turn off iMessage.
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
2 years ago
Having trouble with NumberSync? We have you covered!
ChrisZ, AT&T Community Specialist
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BabyK80
New Member
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1 Message
1 year ago
What if you didn't want to sync it to a new number & wanted it your wearable to have the same number as your phone but when you set it up you accidentally set up & got a text saying you changed the number, how do you change it back to being just your number again?
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ATTHelp
Community Support
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211K Messages
1 year ago
We'll be happy to assist you with setting up your NumberSync @BabyK80.
Which phone and wearable do you have? How did you go about setting it up? Did you add the wearable as a separate line on your data plan? If you didn't set it up with a plan of its own, you should be able to simply forward calls to it from your phone.
We look forward to your response. With more details, we'll have a better idea of how to proceed.
Darais, AT&T Community Specialist
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uwporter
New Member
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2 Messages
1 year ago
I have an S10 and a Galaxy Watch. NumberSync will enable then turn off at some point in the next 30 minutes. Any assistance with that?
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ATTHelp
Community Support
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211K Messages
1 year ago
Hello @uwporter,
We can definitely provide you with some troubleshooting steps for this issue that you've been experiencing with NumberSync.
First things first, let's make sure your NumberSync is set up correctly by following the steps at the link provided.
If you're still having this same problem after completing those steps, please check out these troubleshooting steps to resolve syncing issues with NumberSync.
Let us know if this helps!
Sean, AT&T Community Specialist
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uwporter
New Member
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2 Messages
1 year ago
From what I can tell, it's all configured properly.
It will turn on and work fine, but only for 5-15 minutes. Then it turns off again.
The troubleshooting guide is no help.
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ATTHelp
Community Support
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211K Messages
1 year ago
Hello uwporter, let's look further into why your S10 and Galaxy Watch will work and then turn off at certain times in use.
Try un-syncing the watch from the AT&T app and re-syncing the watch with the code on the watch.
Also, make sure that you have the most recent software update on your device to ensure that you have the latest features and device protection options.
Hopefully this information helps, and thank you for reaching out to the AT&T Community Forums.
Jeff, AT&T Community Specialist
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Lxg284
New Member
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3 Messages
9 months ago
S7fe tablet keeps giving me server error code every time I try to login into my numbersync account
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Lxg284
New Member
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3 Messages
9 months ago
S7fe tablet want let me sign into my numbersync account. Keeps saying server error
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