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J

New Member

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3 Messages

Sunday, November 7th, 2021 11:24 PM

Not Working Transcribe Voicemail to Text

Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any tips on how to set up this feature and activate it?

Accepted Solution

Official Solution

ACE - Professor

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3.1K Messages

3 years ago

Take a look as some of the suggested fixes for voicemail transcription fixes. I have it enabled on my Xs and some of my voicemails fail to transcribe. 

https://appletoolbox.com/iphone-voicemail-to-text-transcription-not-working-how-to-fix-it/

Community Support

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232.3K Messages

3 years ago

Hello @jtummi1,

 

We'd be more than happy to take a closer look into why your iPhone's voicemail transcription feature is not working.

 

We'll need some additional details in order for us to better assist you:

  • How long has this been going on?
  • Have you already set up your voicemail?
  • If so, are you using Basic voicemail, or Visual Voicemail?
  • Is your cell phone's software up to date?
  • Also, where exactly did you purchase your iPhone from?

Please let us know.

 

We look forward to hearing back from you soon!

 

Sean, AT&T Community Specialist

New Member

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3 Messages

3 years ago

Hi AT&T! Please see my answers below:

  • How long has this been going on? A couple of years
  • Have you already set up your voicemail? Yes
  • If so, are you using Basic voicemail, or Visual Voicemail? Visual Voicemail
  • Is your cell phone's software up to date? Yes
  • Also, where exactly did you purchase your iPhone from? AT&T

Thanks!

Community Support

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232.3K Messages

3 years ago

Hello @jtummi1,

 

Thank you for informing us.

 

Please follow the steps at this link to transcribe voicemail to text.

 

Let us know if this helps!

 

Sean, AT&T Community Specialist

New Member

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3 Messages

3 years ago

@Fl_retire this worked! Thanks so much 🤓

Teacher

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106 Messages

2 years ago

Siri must be set to US English. 

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