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emyamy's profile

Tutor

 • 

5 Messages

Wednesday, December 19th, 2018 11:03 PM

Not getting pin validation text from call protect app

Not getting pin validation text from call protect app

Device:iphone XS max

Accepted Solution

Official Solution

Community Support

 • 

232.3K Messages

5 years ago

Hello @emyamy

 

We can help you with that!

 

To get started with activating the protection app on your device, can you tell us a bit more about the pin validation error.

H

Please know that the Call Protection app is available for postpaid wireless accounts and is not available for AT&T prepaid. If the device was purchased by another carrier or directly from the brand manufacturer, it would not be eligible for the service feature.

 

Dwight, AT&T Community Specialist

 

 

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