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JBMc's profile

New Member

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5 Messages

Sat, Apr 2, 2022 6:07 PM

New Service-Phone Trade in-Dual SIM Cards

If I establish NEW service with AT&T, can someone from AT&T please confirm the below (received from AT&T Chat Support) is true if I want to use the DUAL SIM card function.
 If I trade in an iPhone Xs ("valued" at $800) for a 13Pro:
-I am required to do a payment plan for the balance remaining (after the Trade-In promotion is applied) over a 3 year period (36 months). 6.00 +/- a month for 36 months.
-I cannot access the Dual SIM card feature until the phone is paid in full, which would be in 3 years (36 months) if I trade in my phone
or
-I do not have an option to use the Dual SIM function while paying off the balance of the phone
-I do not have an option to trade in the phone, pay the remaining balance in full, and use the Dual SIM card feature
My only option to use the Dual SIM card function immediately is to buy the phone in full for the retail price.
Thank you

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.4K Messages

6 m مضت

Thanks for the clarification, @JBMc! Here are the answers to your questions:

  1. If I trade in an iPhone Xs ("valued" at $800) for a 13Pro am I required to do a payment plan for the balance remaining ($200 after the Trade-In promotion is applied) over a 3 year period (36 months)?
    • You are not required to do a payment plan. You can pay off the device at any time after trading in your phone. However, in order to unlock your phone, it will need to meet the unlock eligibility requirements including being active on the AT&T network for at least 60 days (AT&T Wireless) or 6 months on an AT&T PREPAID plan.
  2. Can I trade in the phone ($800) and pay the balance remaining ($200) so the SIMs are unlocked?
    • On Dual SIM / Dual Standby devices purchase from AT&T you can only activate customer telephone numbers with different carriers (domestic and international) if the device is unlocked following the normal device unlock policy.

  3. Will a Liberty Puerto Rico SIM or eSIM work in an AT&T iPhone's Dual SIM both locked and unlocked?
    • For questions about whether an unlocked Apple iPhone will function over Liberty Mobile's wireless network, you will need to contact Liberty Customer Service team for details. On October 31, 2020, AT&T completed the sale of its wireless and wired operations in Puerto Rico and the U.S. Virgin Islands to Liberty Latin America. We are unable to provide information about what devices will or won't work over another cellular wireless service's network.

We hope this information helps. Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

sandblaster

ACE - Expert

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59.9K Messages

6 m مضت

You can use the dual sim anytime you want. The issue is the phone can’t be unlocked until it paid off, so you can only use the second sim on ATT or an ATT MVNO.

New Member

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5 Messages

6 m مضت

@sandblaster thank you for the response. It still leaves the question do I have an option to trade in the phone, pay the remaining balance in full, and use the Dual SIM card feature?

The second SIM was AT&T but the Caribbean ops for ST&T were purchased by Liberty Puerto Rico. Can that be used in the second SIM?

sandblaster

ACE - Expert

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59.9K Messages

6 m مضت

I don’t understand your question. Again, you can use the dual sim function at anytime, whether still paying for the phoneor paid off. You can’t get the phone unlocked until it is paid off, which is required to use a sim from a non ATT carrier. That applies to both sims. I don’t know if the phone needs to be unlocked or not to use a Liberty sim. I suspect it doesn’t need to be unlocked.

New Member

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6 m مضت

I want to pay the remaining balance in full and not do the payment plan as the rep said I was forced to do if I wanted to trade in to save $800. That way the SIMs will be unlocked rather than waiting 3 years. Liberty PR does not accept AT&T SIM cards in their Dual SIM phones. 

(edited)

ATTHelp

Community Support

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200.4K Messages

6 m مضت

Hello there, @JBMc! Here is what you need to know about using a Dual SIM with your new phone that is paid in full while you are traveling abroad.

 

As @sandblaster advised, to use the device on another carrier's service it needs to be unlocked, so remember, when you are using a Dual SIM/Dual Standby device, normal unlock rules apply.

 

In order for your AT&T device to be eligible to use on another network, it will need to be eligible for unlock including having been active on the AT&T network for at least 60 days (AT&T Wireless) or 6 months on an AT&T PREPAID plan.

 

For more details, check out AT&T Device Unlock Help - Solutions & FAQs and view General Requirements for All Unlock Requests:

  • The device must be designed for use on, and locked to, the AT&T wireless network. 
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list.

Also, to qualify for the bill credits, the wireless line must be on an installment agreement, remain active, and in good standing for 30 days. Find out more about the AT&T Trade-in Program.

 

Here are some great tips on how to manage calls, texts, and data use with your dual SIM device. Do you need to replace the eSIM in your iPhone, Apple Watch, or Samsung Galaxy Watch? No problem! Here’s how:

  1. Go to your myAT&T account overview.
  2. Scroll to My devices.
  3. Choose Manage for the device that needs a new eSIM.
  4. Scroll to Options & settings and select Get a new eSIM.
  5. Confirm your selection to Get a new eSIM.
  6. Follow the prompts to complete your eSIM setup.

Learn how to get a new iPhone or wearable eSIM with myAT&T. What's more, wile you can move an existing line from the physical SIM to the eSIM, opening the SIM tray for another use, you will need to contact Liberty Mobile to see what are their requirements to use an unlocked device on their network.

 

We hope this information helps. Let us know if you have any other questions.

 

Lar, AT&T Community Specialist

sandblaster

ACE - Expert

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59.9K Messages

6 m مضت

ATT makes it very difficult to just pay for the phone in full. You may be forced to buy on a payment plan but you can pay it off at anytime and of course, there is no requirement to trade in your old phone.

New Member

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5 Messages

6 m مضت

Lar: didn't come close to answering my questions. No one is traveling abroad and it will be used in the US and the US Virgin Islands. 

Again, if I establish NEW service (meaning a new account, new phone number and a new phone) with AT&T:
QUESTION NUMBER ONE (1):

If I trade in an iPhone Xs ("valued" at $800) for a 13Pro am I required to do a payment plan for the balance remaining ($200 after the Trade-In promotion is applied) over a 3 year period (36 months)?

QUESTION NUMBER TWO (2):
Can I trade in the phone ($800) and pay the balance remaining ($200) so the SIMs are unlocked?
QUESTION NUMBER THREE (3):
Will a Liberty Puerto Rico SIM or eSIM work in an AT&T iPhone's Dual SIM both locked and unlocked?
Thank you

New Member

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5 Messages

6 m مضت

Lar: thank you for the clarification on 1 and 2. Question 3 is not answered. The question was not "will an Apple iPhone will function over Liberty Mobile's wireless network". The question is:

Will a Liberty Puerto Rico SIM or eSIM work in an AT&T iPhone's Dual SIM both locked and unlocked?

So will a phone number "owned" by Liberty Puerto Rico work as a second number on an AT&T "owned" phone number?

sandblaster

ACE - Expert

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59.9K Messages

6 m مضت

I think ATTHelp’s answer on question 1 is misleading and you are not understanding how the trade in offer works. No, you aren’t required to do a payment plan but the only way to get the $800 for the trade in is with a payment plan. You don’t get the $800 for the trade in one lump sum. The $800 is spread out over the length of the payment plan. You won’t have a $200 balance for the new phone, you’ll have a $1000 balance, the full price of the phone. If you don’t do a payment plan, you will only get the current value for the trade in, not $800. If you do the $800 trade in offer, which does require an installment plan and then pay off the new phone early (and the payoff will be $1000 minus any previous payments, not $200), you will lose the remaining credits.

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