Skip to main content
AT&T Community Forums



1 Message

Tue, Nov 27, 2018 5:41 PM

My son’s new phone number blocked by mistake

My son switched from an Android to an iPhone but was unable to keep his old cell number. He called me, left no message and I blocked the number in the ATT Protect app because it did not show up as a recognized number The app will now not let me unblock his number


Accepted Solution

Official Solution

Brand User

Community Support


124.2K Messages

2 years ago

Hello @vivad54, and thanks for reaching out to the AT&T community for help!


To get started with unblocking your son's phone number in the AT&T Protect app, you will have to manually unblock them within the protection app call log. When the call notification displays on your phone, tap the notification to open the app, On call details screen, you then select Report or Unblock.

You can also visit our Call Protect Article to help change the settings of the call block features.


We hope this helps you.


Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question