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sebass's profile

New Member

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3 Messages

Monday, February 6th, 2023 11:17 PM

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Accepted Solution

Official Solution

ACE - Professor

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3K Messages

1 year ago

Link below on how to unlock your phone if all requirements are met.

https://www.att.com/deviceunlock/

New Member

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3 Messages

1 year ago

i forgot all the login details for my old at&t account

ACE - Professor

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3K Messages

1 year ago

If you are no longer using the phone select NO you are not a customer. 

Excerpt from unlocking page. 

Do you have a mobile number from AT&T?
Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it.

New Member

 • 

3 Messages

1 year ago

Do you have a mobile number from AT&T?
 
Don't know your IMEI? Call  *#06# on your device, or go to your device settings to get it.

Community Support

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232.3K Messages

1 year ago

Hello, @sebass! We can help you with the device unlock request.

 

When you go to att.com/deviceunlock and follow the prompts. Be sure to select No when asked if you currently have an AT&T account. Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm your request in the email we sent you. Go to att.com/deviceunlock/status and follow the prompts.

 

It usually takes a few minutes to approve your request, but it can take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm your request in the email we sent you or request will be cancelled.

 

Also, be sure you meet all the device unlock eligibility requirements.

 

We hope this information helps, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

 

 

 

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