Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
J

New Member

 • 

3 Messages

Wednesday, November 18th, 2020 4:42 PM

My iphone 12 didn't come with earbuds or a charging box

I ordered the iphone 12 form ATT and it didn't come with earbuds or a charging box. Just a charging cord. Is that standard?

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

4 years ago

just saw this

Apple’s new iPhone 12 lineup will ship without wall chargers or Lightning EarPods in the box to reduce the phone’s environmental impact, the company announced today. Instead, they’ll come with just a USB-C to Lightning cable. As well as the new phones, Apple is also removing the accessories from its existing iPhone models going forward.

Apple says it’s not including a charger or earbuds with the iPhone 12 series on environmental grounds; similarly, it didn’t include a charging brick with this year’s Apple Watch models.

As well as not shipping the accessories with its new phones, Apple is also removing wall chargers and Lightning earbuds from the older iPhones in its lineup that it’ll continue selling. On Apple’s site, listings for the iPhone XR, iPhone 11, and 2020 iPhone SE now say that they only ship with a phone and USB-C to Lightning cable in the box.

Former Employee

 • 

32.9K Messages

4 years ago

sounds about right. was it sealed in the box? ive read somewhere they quit sending ear buds but never heard of them not including a charger

New Member

 • 

3 Messages

4 years ago

It was sealed when we received it. I was just surprised to see a cord but no box.

New Member

 • 

3 Messages

4 years ago

Thank you for the info!!

New Member

 • 

2 Messages

4 years ago

Yup, increase the cost of the phone and give you less, Thanks Apple!

New Member

 • 

1 Message

4 years ago

Yes. Apple did away with the charging cube and earbuds

New Member

 • 

159 Messages

3 years ago

Although I don't fully believe Apple's claim that this is solely for the environment, I believe Apple has generally increased iPhone prices at a rate lower than inflation, even though each iPhone is a big improvement over the previous model. iPhone is still an excellent value.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.