Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
Jeff91755's profile

Contributor

 • 

2 Messages

Thursday, August 3rd, 2017 1:06 AM

Line not eligible.. Att call protect

I'm one of the 9 people in the att family plan and I tried to setup att call protect with my number on iPhone. With many attempt and failure, saying "line not eligible"

What did I do wrong? What do I do from here? Please help!

Accepted Solution

Official Solution

ACE - Sage

 • 

118.3K Messages

6 years ago

@freeewilly

The earlier iphones are not HD voice compatible which is a requirement for Call protect. iPhone 6 and android phones running Marshmallow or newer OS should be HD voice compatible 

This is also why prepaid, which doesn’t have HD voice, cannot use Call Protect.  

If your phone is not eligible, download Hiya.   I have it on my non ATT phone and it works very well.

ACE - Expert

 • 

16.5K Messages

7 years ago

@Jeff91755 Do you know what family plan you are on? An old minute plan? Mobile Share ______? Unlimited Plus/Choice?

 

 

Contributor

 • 

2 Messages

7 years ago

I do not know what plan.. I just pay my share to my brother.. I'll ask when he get out work..

Contributor

 • 

2 Messages

7 years ago

After the Not Eligible warning I was notified it will not work on iPhone 6 and above🤔

ACE - Sage

 • 

118.3K Messages

7 years ago

  Of course it works on newer iPhones.   It won't work on older plans, prepaid plans or if your phone isn't set up for advanced calling features.  

https://www.att.com/features/security-apps.html

 

Contributor

 • 

2 Messages

7 years ago

Ok it states product is available separately for iPhone 6 and above.? So how is it acquired?

ACE - Sage

 • 

118.3K Messages

7 years ago

Download from iTunes.  If you can't activate the app, it's something else.

 

Contributor

 • 

1 Message

6 years ago

I can at least confirm that it DOES work on an iPhone 6 Plus and 6S Plus as I’ve had it working on both. On an iPhone 5 I get the same message as you so I need to look into it more. 

Contributor

 • 

1 Message

6 years ago

I had the same problem and got it "RESOLVED"

 

If you're getting the error message, it's because your phone is not purchased from ATT.

I bought the international version of iPhone from Apple Store.  I called ATT and added this phone onto their system, I'm able to activate the Call Protect now.

Contributor

 • 

2 Messages

5 years ago

It dosen't work because at&t makes money on the scam calls on prepaid and loses money on post paid accounts nomorobo can block them on exactly the same phone that at&t say's that it's impossible. 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.