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vamplestat1282's profile

Teacher

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15 Messages

Sun, Oct 2, 2016 5:38 PM

LG G4 wifi calling issue

Hey everyone,
I was just wondering if anyone else is seeing the issue I am. I activated my Wi-Fi calling on the last update. After a couple days the + sign next to the Wi-Fi disappeared. No more Wi-Fi calling. I put the phone into airplane mode and still no + sign. Tried making a phone calling to force it, and nothing. So I did a full factory reset and built my phone back up. I reactivated the Wi-Fi calling and the + sign was back. Maybe, just a bug, but sure enough a day later the + sign was gone. So I waited....

Just yesterday I received a software update, and the Wi-Fi calling was back. Yippy... But got excited too soon. Woke up this morning and it is gone again.

Has anyone else seen this, experienced it, fixed it? I am lost at this point. Seems like a glitch, but can't find it on any where online. Any help would be appreciated.
Thanks
B
ATTHelp

Community Support

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200K Messages

6 y مضت

Hi @vamplestat1282!

 

I definitely apologize for the issues you’re having with the Wi-Fi calling feature on the LG G4! Let’s take a look into this together and see what might be going on since it is sounding to be a bit of a hiccup, especially after performing a factory reset and the update.

 

Try the step sequence below until Wi-Fi performance improves:

 

  1. Turn off Bluetooth if not using.
  2. Power cycle your Wi-Fi router/AP and re-test.
  3. Remove or disable the application(s) that use BLE, including payment apps, remote media controllers, etc.
  4. Press the Recent key to populate the list of applications running in the background. 
  • Close each application one at a time until the Wi-Fi performance improves.
  • This helps pinpoint the faulty application.
  1. If the Access Point supports 5GHz, connect to that and see if Wi-Fi performance improves (On router).
  2. If the Access Point only supports 2.4GHz, turn off Bluetooth on the device and see if Wi-Fi performance improves (On router).

 

 

If after looking into the home Wi-Fi connection you’re still having trouble, you can take the phone into any AT&T Device Support location. Here you can receive free technical support and warranty replacement if your phone is still covered.

 

You can also access the AT&T Troubleshoot & Resolve tool online 24/7. From this website, you can select the Wi-Fi troubleshooting tutorial under Select a Service-Related Issue column.

 

Let me know how it goes! Take care and have a wonderful week!

 

Bradilynn, AT&T Community Specialist

Contributor

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1 Message

6 y مضت

Hello!

 

I had the "exact" same issue with "several LG handsets" and AT&T swapped out the latest handset (LG G5) with a "Galaxy S7 Edge" and the issue is gone!

 

I can force wi-fi calling by going into airplane mode (with wi-fi and wi-fi calling enabled of course) and make wi-fi calls with ease. Whereas my LG G5 would connect, disconnect, only to repeat the cycle without establishing a connection.

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