New Member
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2 Messages
ITS NEVER ANYONES FAULT
my day started after realizing for two months now the (Edited per community guidelines) in the store upgraded the wrong line on my account and as I go to remove that line today I realize it’s been upgraded instead of the correct number being upgraded as I’m talking on the phone with the rep she was super nice helped me with everything else but she informed me I had to go in-store to have this installment switched over to the correct number so I could remove this line. 2 stores later nobody can do it it’s everyone else’s fault and now I’m being sent to a third store because of AT&T’s mistake why must I waste entire day fixing something AT&T caused and something they did wrong? is my time not valuable I’m supposed to do all this for free?. It seems like every time I go into a store it’s everyone else’s fault. No one can help me and I end up leaving with warranties and insurance I never asked for and clearly stated I never want it. That’s about all they’re good for. Well, that and blaming everyone else. instead of going to the third store I’m going to Verizon. I’m canceling my account. I’m tired of dealing with this. I’ve been to Verizon before everyone else in their store is way more professional and actually wants to help you. It’s not, “go here so they can help you”, at Verizon its always “ I’m sorry about that. Here’s what I can do to help.” At&t is pathetic, customer service is awful. They've lost Me, My family and friends. Maybe one day somebody can take accountability & do there job.
sandblaster
ACE - Expert
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63.9K Messages
4 months ago
The phone agents should not be sending you to a store. No one can move an installment plan to a different line, not a store, not an agent. The only way that would have been possible is if you caught it right away and returned the phone within the 14 day return period. You could have then bought it on the correct line.
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dylantravis2
New Member
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2 Messages
4 months ago
It should of been added to the correct line to begin with. im supposed to just be stuck paying for 2 services for one phone for 36 months?
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ATTHelp
Community Support
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215.4K Messages
4 months ago
We want to look into your options of getting your installment added to the correct number dylantravis2!
We want to thank you to our ACE sandblaster for the prompt reply!
Furthermore, we understand how frustrating this can be, and we want to help. Please meet us in the Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to hearing from you!
Rhoda, AT&T Community Specialist
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sandblaster
ACE - Expert
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63.9K Messages
4 months ago
Agree, it should have done right to begin with. No, you aren’t required to keep that line you want to cancel, go ahead and cancel it. Unfortunately, that will result in you being billed the remainder owed on the phone and you will lose any trade in credits. Another option is to port the line you do want to google voice and continue using that line you want to cancel. With google voice, you’ll be able to continue using that number though there may be an issue getting verification texts. You could also try escalating to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. They might be willing to provide the remaining phone credits which should ease having to pay off the phone if you cancel. It’s worth a try since you intend to cancel anyway.
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formerlyknownas
ACE - Sage
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107.4K Messages
4 months ago
Oh I'm going to have to tell my Verizon story again. About 10 years ago I took my son's old phone to Verizon to add service to it for a friend for a couple of months. So I handed the phone over and they set me up with a new phone number and gave me the phone back, the paperwork and the receipt.
This is when I read the paperwork. I immediately pushed the paperwork back across the counter and said you just put me on a 2-year contract on a phone I already fulfilled a 2 year contract on. You need to fix this. His manager did.
And I will follow up the old story with: every time I added a new line to my account for a tablet I got an email with the phone number that was going to be attached to the new device. Every time I upgraded a device, or add a line, and bought a new device, I got a receipt either in person or by email, and it told me what line (phone number) was upgraded or had a phone purchased on it.
Read what you sign.
Read your receipts.
Read your bill
And read any communication from your service provider whether or not you have made any changes. Make that especially if you have not made any changes
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