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sudiptagoswami's profile

Contributor

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3 Messages

Wednesday, September 7th, 2016 2:00 PM

If SM-N920A Unlocked AT&T handset will get the Marshmallow 6 update?

Hello,

 

I have a Galaxy Note 5 and got it unlocked 4-5 months back in US. Now while I moved back to India and no longer using AT&T SIM, I am not getting any update. 

 

Could anyone please help me understand whether at all I will get the Marshmallow update or any other means I can get it? Everytime I check from the settings, it says your software version is up to date and it goes to AT&T server to check the update.

 

Please help. Thank you!

 

Sudi

Community Support

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231.3K Messages

8 years ago

Hey @sudiptagoswami!

 

I definitely apologize for that! I can totally understand the wanting that Marshmallow update on the phone!

 

In order to update the Note 5, it does require being connected to the AT&T network since it is sent through an over the air notification.

 

You can refer to another forum post regarding out of the country requests for update. The article was written by one of our ACEs @GLIMMERMAN76:

 

At the moment there is no workaround for updating a Samsung device. There are no updates on Smart Switch to flash the Marshmallow update. There are workarounds for older phones before the Galaxy S5 which are not getting Marshmallow. The S7 series, Note 5 and Note 7, have no workarounds as the bootloaders still are locked down tight. There are leaked versions of the updates on the web, you will have to search for since they can’t be posted here. If you are in the USA you can take your phone to a Samsung Experience Shop inside a Best Buy and have them flash it for you.

 

Take care and have an amazing rest of your week!

 

Tim, AT&T Community Specialist

Contributor

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3 Messages

8 years ago

Thank you for the update on this ATTCares.

 

Just wondering if you have any information if Samsung will push the update through SmartSwitch for these phones.

 

Also, if I get an AT&T locked device and it's SIM (one of my friend is visting to India), can I put it in my phone to get an update? - just a bit curious if that works? 

 

Thank you so much for your time.

 

Sudi

Community Support

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231.3K Messages

8 years ago

@sudiptagoswami

 

You’re so welcome for that information! I’m happy that I can help!

 

At the moment, we are unaware if and when Samsung will release any additional software updates through the Samsung Smart Switch.

 

If the phone is locked to AT&T, it will still require the SIM card to be on the AT&T network in order to have the update made available to the phone.

 

For additional information on how the update works and what is required, you can take a look at our AT&T Device Support website.  

 

Take care! Enjoy your weekend!

 

Tim, AT&T Community Specialist

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