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J

New Member

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1 Message

Sat, Sep 25, 2021 2:54 AM

I need to deactivate my sim card from my old phone to activate it on a new phone, how is that done?

I am replacing my iPhone 11 to the new iPhone 13, but I need to deactivate the old sim card to activate the new phone

Accepted Solution

Official Solution

sandblaster

ACE - Expert

 • 

58.8K Messages

1 年前

You either move the SIM card from the old phone to the new phone or if your new phone comes with a SIM card, activate that SIM card. Activating the new SIM card deactivates the old SIM card. 

New Member

 • 

3 Messages

1 年前

How do I transfer my numbers etc from old phone to new phone 

imcant get all of my numbers to transfer 

Please help, I’m running out of time to turn in old phone

thanks 

New Member

 • 

3 Messages

1 年前

How do I transfer my data from old phone Apple 11 to my new phone Apple 12    I can’t seem to get everything transferred from old phone and ,   I’m running out of time to turn it in  old phone

thank you

(edited)

ATTHelp

Community Support

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196.2K Messages

1 年前

Hi @, we'd be happy to help get your data transferred from your Apple 11 to Apple 12 phone.

 

Before setting up your new phone, make sure the data on your old phone is backed up to the cloud service offered by your operating system.

  • You can back up an iPhone® using iCloud® or iTunes®.
    • iCloud—If you’ve already set up an automatic backup, you’re all set. If not, go to Settings on your phone and find iCloud. Open iCloud, tap iCloud Backup and follow the onscreen directions.
    • iTunes—Open iTunes and connect your device to your computer. Select your device when it appears in iTunes. If you’ve already set up an automatic backup, it should begin right after you select your device. If not, choose the Back Up Now.

After signing into your iCloud account, choose the Restore from a backup option to retrieve the data from your old phone. Your new iPhone will import all the content from your old one—even photos and play lists.

 

For more details on transferring your contacts, texts, email, photos and more from one device to another visit the highlighted article.

 

We hope this helps, and thank you for visiting the Community.

 

Jeff, AT&T Community Specialist  

 

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