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Tina86's profile

Contributor

 • 

5 Messages

Mon, Oct 24, 2016 5:49 PM

I dropped and cracked my new galaxy s7 edge

Hi I have a question for anybody that had experienced this type of incident
I recently purchased a s7 edge got insurance and everything. All except for a case (OBVIOUSLY)and cracked the screen really bad well this is the first actual contract I've ever had and thought the phone was unbreakable BUT NO i believe the s6 active are the phones that are unbreakable but anyways I guess this phone is water resistant. Ugh but so now that I have cracked screen what do I do? Because if I send it in will it be the same phone or a brand new one? Please HELP!!
WHAT HAPPENS WHEN YOU MAKE A CLAIM?

Responses

GLIMMERMAN76

ACE - Expert

 • 

21.7K Messages

5 y ago

insurance is 199 or less depending on if you have not used it in the last 12 months.  They will send you a refurb phone they dont fix your screen...

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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85K Messages

5 y ago

Insurance deductible is $225 

they don't fix it, they just ship you a like new replacement device.   

I have no idea what it costs just to fix the screen, but an unauthorized repair voids the warranty. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Busternutt

Professor

 • 

3.2K Messages

5 y ago

@Tina86The replacement will neither be new or the same phone, but a refurbished device. You will also be billed a deductible as with any insurance. Start here:

 

http://phoneclaim.com/att/index.php?pod=protection&icid=in-attclaim&tntref=



"Customers helping customers; not always successfully"
Anonymous

New Member

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25.7K Messages

5 y ago

For the record, no phone is unbreakable. I've seen several actives broken. Never ever assume that
kdfederer

ACE - Expert

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12.4K Messages

5 y ago

AT&T does not repair phones. Your insurance is through a second party, Asurion. Contact Asurion and they will replace your phone.

https://www.phoneclaim.com/att/

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

5 Messages

5 y ago

How long does it take to get my screen fixed? And do they replace my s7 edge COMPLETELY (brand new)? How long does it take if I have mobile insurance also how much does it cost???
And do I have to get a replacement phone for the wait Anybody know??
raphaelulz

Former Employee

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258 Messages

5 y ago

Hi Tina! It depends on a lot of factors; are you going to get your screen repaired at an authorized Samsung repair center, or at a 3rd party repair center? As for an insurance claim, you don't get a temporary replacement phone while you wait for the insurance replacement, but the insurance replacement phone is mailed via next-day shipping so that you get it asap. Once you get the phone, you mail back your broken/faulty device!

Busternutt

Professor

 • 

3.2K Messages

5 y ago


@Tina86 wrote:
How long does it take to get my screen fixed? And do they replace my s7 edge COMPLETELY (brand new)? How long does it take if I have mobile insurance also how much does it cost???
And do I have to get a replacement phone for the wait Anybody know??

Did you not read any of the answers you've been given? 

 

1. Asurion does not replace your screen

2. Asurion does not send a temporary replacement

3. Asurion will immediatly send you a refurbished phone and charge a deductible. After you recieve the refurbished phone, you are required to return the broken one.

 

Here is the latest deductible brochure:

 

http://www.phoneclaim.com/documents/ATT/ATTPortal/MDPP_Tiered_Ded_Eligibility_Schedule_Latest.pdf

 

If you want to make a claim, start here:

 

http://phoneclaim.com/att/index.php?pod=protection&icid=in-attclaim&tntref=



"Customers helping customers; not always successfully"
GLIMMERMAN76

ACE - Expert

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21.7K Messages

5 y ago

@Busternutt

 

this op had 4 different post on same thing I asked for them to be combined.

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noway89

Mentor

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81 Messages

4 y ago

No, the Galaxy S6 Active is not unbreakable. I droped mine one time and it has a crack in the screen and will cost a small fortune to repair, i have been told, and that's with insurance which must not be much good since we still have to pay.

lizdance40

ACE - Sage

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85K Messages

4 y ago


@noway89 wrote:

No, the Galaxy S6 Active is not unbreakable. I droped mine one time and it has a crack in the screen and will cost a small fortune to repair, i have been told, and that's with insurance which must not be much good since we still have to pay.


With the exception of life Insurance, it all has a deductible.   The top deductible for a smartphone is $225 if you have only insured the phone for 6 months or less.  Asurion has a declining deductible.  You can find the schedule for your phone in the previous posts.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Busternutt

Professor

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3.2K Messages

4 y ago

Since this thread originally started, ATT & Assurion do make a few screen repairs for a limited (Apple & Samsung) number of devices (S7 is NOT one of them) at select Device Warranty Centers. The cost is less than the full deductible. You can find more information here.

 

https://protectioncenter.att.com/content/dam/asurion/attmdpp/surterms.pdf

 

 

 

 



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