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1 Message

Tue, Jun 4, 2019 10:29 PM

I bought this tablet for my child and the person Reese factory setting will not let me enter in my G

I bought a model k88 ZTE tablet for my child through an old friend but they respect reset the tablet and now as I tried to put my child's info in it will not let me it wants the previous Google account and will not let me add my Google account can you help me


Accepted Solution

Official Solution

Brand User



108.5K Messages

8 months ago

Hello @Karabenson,


We can definitely provide you with some more information about why the device is prompting you to enter the previous owner's Google account information. The Factory Reset Protection (FRP) feature on Android devices prevents use of a device after a factory data reset, until you log in using the Google username and password that was previously set up on the device. You will need to contact the original seller, or the previous owner of the device for further assistance.


Sean, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.