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countrygirl30120's profile

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Wed, Apr 20, 2022 7:54 PM

How to cancel 3rd party subscriptions

I am trying to cancel a 3rd party subscription.  I need to know how to do this.

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ATTHelp

Community Support

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203.7K Messages

7 months ago

Hi countrygirl30120, we are here to help you cancel your third party subscription!

 

You can cancel AT&T features by signing into att.com/myatt and selecting Add or Change a feature. You can also add a purchase blocker feature which will keep people on your account from buying apps, games, ringtones, and other mobile purchases that are billed directly to your wireless account.

 

Here is how to view 3rd party mobile purchases:

  1. Go to Mobile Purchases and enter the 10-digit AT&T wireless phone number of the device that was used to make the purchase.
  2. Select Next. A free text message with an 8-digit one-time PIN will be sent to the device. You will need access to this device.
  3. Enter the 8-digit one-time PIN, and then select Submit. On the Purchases History page, you'll see your recent mobile purchases.

Request a refund for a 3rd party mobile purchase
To request a refund for a mobile purchase:

  1. Go to Mobile Purchases and enter the 10-digit AT&T wireless phone number of the device that was used to make the purchase.
  2. Select Next. A free text message with an 8-digit one-time PIN will be sent to the device. You will need access to this device.
  3. Enter the 8-digit one-time PIN, and then select Submit. On the Purchases Summary page, you'll see your recent mobile purchases.
  4. Select the mobile purchase in question.
  5. To request a refund, select Refund.
  6. Enter the information requested in the fields provided, including an explanation of your refund request.
  7. Select Submit.

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Rhoda, AT&T Community Specialist

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