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Contributor

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1 Message

Thu, Feb 7, 2019 12:52 PM

How do I un-flag a personal number in Call Protect app?

My daughter’s number is coming up as a “flagged” number, “Threat: Severe”.  

How can I un-flag her number or tell the system it’s an OK number?  

I’m using the free version of Call Protect and the mobile app. 

 

 

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Accepted Solution

Official Solution

Brand User
ATTCares

Administrator

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107.6K Messages

11 months ago

Good afternoon Marcwallis,

 

We'd be glad to assist you. When you receive a notification about a number being blocked, tap the notification to open the app. From the call details screen you will be able to select "Unblock" to prevent the number from being restricted. Check out this AT&T Call Protect app support article for more information . Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

7 months ago

This is NOT a solution since this telnum is not "blocked" it is "flagged".  There is no way to "Un-flag" a number..... I have the exact same issue and have found NO WAY to un-flag a number..... I have called AT&T support multiple times, have opened 2 different support tickets that have been closed by AT&T without resolving the actual issue.  AT&T must correct this or I will have to remove the app and spread this info throughout social media.

Tutor

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4 Messages

1 month ago

This is NOT a solution for "un-flagging" a valid number, which is in my Address Book.  I read the information in the link provided, and it does not address "Flagged" numbers.  It should not have been selected as a solution by the initial person for this post.