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Contributor

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3 Messages

Sat, Sep 28, 2019 1:08 PM

How do I unflag a number in Call Protect

I am using the free version of Call Protect and it has flagged the school district’s notification number as a severe risk. I MUST receive calls from this number as it is how the school district notifies families of emergency school closures and other important information. The number is NOT blocked in the app, and there appears to be no way to unflag it. I submitted a Not Spam report but that is not a very satisfying solution as I have no idea whether that will actually resolve the situation. I see several other instances of this same question in which the AT&T response is to unblock the number in the app, but the number is NOT BLOCKED to begin with, so please do not send that as an answer!!

Responses

Brand User
ATTHelp

Community Support

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128.4K Messages

a year ago

Hi @Gardener1234,

 

Thanks for reaching out! We'd love to help.

 

Have you tried to adding the school district's number to your contact list? Please visit the Hiya Help desk to submit a request to remove the number from the spam list. Let us know if you have any additional questions or concerns!

 

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

hello everyone,

 

thanks for sharing this information this is very informative or helpfull for me thanks again

 

thanks and regards

Contributor

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3 Messages

10 months ago

Yes, the number was already in my contacts list. 

Contributor

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3 Messages

10 months ago

What in the world is the “Hiya help desk”? Fior an AT&T app, why isn’t there someplace to go in AT&T to request that the school district number be removed from the spam list?

Brand User
ATTHelp

Community Support

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128.4K Messages

10 months ago

Greetings @gardener,

 

We'd like to guide you in the right direction in regards to removing the school district number from the spam list.

 

The ''Hiya Help desk'' allows you to submit a request to remove the school district from the spam list. Feel free to go to one of your local AT&T stores for assistance.

 

Jacob, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
QuarryRye

ACE - Master

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3.2K Messages

10 months ago


@Gardener1234 wrote:

What in the world is the “Hiya help desk”? Fior an AT&T app, why isn’t there someplace to go in AT&T to request that the school district number be removed from the spam list?


Hiya is the company that maintains the AT&T Call Protect app. AT&T just puts its name on it. As for the actual problem, companies get on the negative list because users report them as being spammers. It's their fault for this happening. You can submit a request to have the number removed, but it would be better if the school district itself made the request.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

10 months ago

Facing the similar kind of issue from past 3 days

 

I have followed every single guide which is present on internet but nothing seems to really work for me

 

Please help me out.

 

Thanks in advance.

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