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AT&T related help: Report fraud

Alyssa F's profile

New Member


1 Message

Sat, Jul 23, 2022 10:58 PM

How do I report fraud?

My phone screen was cracked yesterday so I brought it into ATT. They said I had the protection coverage and sent me next door to the Asurion for repair. The phone was fixed today and I picked it up. Right after leaving, I got a text saying I signed up for hometech protection for 25 dollars a month which I didn't sign up for. I went to ATT and was told to call and have it reversed. I did that and the charge is gone but I'd like to know who to report the fraud to. I think the asurion is signing people up for services without permission. Yesterday when I dropped my phone off, there was a woman in there complaining about the exact same issue. I don't want to worry about being signed up for additional charges anytime I bring my phone for repair. The only reason I caught it so fast was because I'm signed up for text alerts about changes to my account. It could have been a lot worse.

ACE - Expert


60.9K Messages

4 months ago

File a BBB complaint.

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