The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
Get the myAT&T app
VictoriaR's profile

Contributor

 • 

2 Messages

Tue, May 25, 2021 4:47 PM

health locked out of my att.net emails after switching to T-Mobile

help locked out of my att.net emails after switching to T-Mobile.I’ve had my AT&T.net email address for three years no problems. I switch to T-Mobile all of a sudden I cannot access it on my laptop only on my phone. AT&T says they cannot help because I switch to T-Mobile. When I try to access it on my laptop it sends the reset Password to an old email address I retired from a year ago. It will not text me links to a new password. Is there a way I can look on my phone whatthe password is. I’m pretty sure I am doing it correctly I have it written down in my password book I’m 70 years old and really need help.

ATTHelp

Community Support

 • 

179.9K Messages

8 m ago

Hello @VictoriaR, We'd like to look into why you're locked out of your email  account?

 

Given that you are no longer with AT&T services we can briefly advise to use our troubleshooting tips to help discover and resolve any email errors you're coming across.

 

We hope this helps.

 

Jonye, AT&T Community Specialist  

 

   

 

 

 

 

ATTHelp

Community Support

 • 

179.9K Messages

8 m ago

Hello @VictoriaR, If you're having trouble accessing the previous troubleshooting link provided try accessing our our tips on resolving email concerns.

 

Jonye, AT&T Community Specialist 

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.