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Wed, Mar 25, 2020 12:56 AM

HBO

I Have the ATT unlimited elite plan but can’t figure out how to get into HBO Go - it says my account is unrecognized. Any ideas?

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ATTHelp

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121.1K Messages

2 months ago

Hello @jeffmako,

 

We'd be more than happy to take a closer look into why your account isn't being recognized. Have you made sure that you're using the correct login credentials to sign in to the HBO Go app? You can enjoy HBO through the AT&T WatchTV app, or the HBO Go app at no extra charge with your AT&T Unlimited Elite plan. Simply download the HBO Go app/AT&T WatchTV app, select AT&T Wireless/WatchTV as your provider, then sign in with the same AT&T User ID and password combination that you would normally use for myAT&T. Hope this helps!

 

Sean, AT&T Community Specialist

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@ATTHelp This does not work. It seems there are a lot of us that this does not work for.