Has Google Assistant been removed entirely from Alcatel Smartflip phones??

Being able to use Google Assistant on your phone and following the latest update is understandable, @cjrtulsa!

However, we want to advise that the latest KaiOS update for the Alcatel Smartflip does not include the Google Assistant. You will want to contact the device and/or software manufacturer for more information.

We do invite you to take a look at some of our selection of phones which will include an artificial intelligence-powered voice assistant like Google Assistant.

Thank you for your participation in our Community/Forums. We hope this info helps!

Lar, AT&T Community Specialist

We'd like to direct you to best point of contact to gather more information about why Google Assistance is no longer available on your Smartflip Needupdateflipp.

We recommend contacting Google Support and the manufacturer of your device at 855.368.0829 (page 69 on the user guide).

Please do share their feedback with us as this information will help us with our investigation.  

Thank you for reaching out to the AT&T Community Forums Team!

Jonye, AT&T Community Specialist 

Your phone has a different operating system that is not based off of Google. If you want to Google operating system with Google Assistant you probably should replace the phone.

Thanks for commenting, @lizdance, but Google Assistant has been a feature of the Smartflip phone since it was first announced by AT&T.  From the current phone listing on the AT&T site:

https://www.att.com/buy/phones/alcatel-smartflip-4gb-volcano-black.html

"Voice dialing and voice commands:  Yes + Google assistant"

Google invested $22 million in KaiOS in 2018 to enhance smart features of the OS, including maps, YouTube, and Google Assistant.  So my question remains:  Is removal of Google Assistant from the SmartFlip intentional?

We'd like to gather more information as to why Google Assistance isn't available on your Smartflip after a recent software update GeezerEd.

The update to your phone may have made changes to the Google Assistance feature. We recommend connecting with Google Support and the manufacturer of your device for further investigation.

Please do share their feedback with us as this information will help us with our investigation.  

Thank you for confiding in the AT&T Community!

Jonye, AT&T Community Specialist         

This just happened to my boyfriend's phone when I updated it for him. He's got mental challenges and the Google Assistant voice commands were such a godsend to him. He is just beside himself right now asking if there is any way I can undo the update...is there?

I have contacted AT&T 4 times about this issue and each time they PROMISE to send me another software update to correct this.

Here is the latest -

"10/27/21 - "Yes, I have asked my internal team again to send update again, and this time you will get the update within next 2-4 hours for sure.

I will also arrange the follow up call to check if everything okay, is that okay for you?"

Me 

I need the update

@Needupdateflipp

This is not how you contact AT&T!