Get the myAT&T app
Taniamark's profile

1 Message

Saturday, July 22nd, 2023 9:09 AM

H2O Blocked phone

I buy my unlock device on Amazon. After activate e sim from H2O my phone is block. H2O say that they don’t block my phone. Apple support say that I need contact with AT&T.Can you remove block?

ACE - Sage

 • 

115.9K Messages

7 months ago

The short story is the phone must be carrier locked, not compatible, or blacklisted.

The question is which is it.

Which iphone model?  Most US service providers cannot accept anything older than an iPhone 6. Some will not accept anything older than an iPhone 8.

Do an IMEI blacklist check online.

You can try unlock portal

https://www.att.com/deviceunlock/

But likely will be denied.

More information is needed, but probably your best course of action is to return the phone to Amazon and buy something that is actually unlocked, this one clearly has problems.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.