Grievance Against AT&T Store Manager
I want to file a grievance against the store manage of the AT&T Surprise Retail Store, Store No. SA05, in Surprise, AZ (first name of manager Eddie). How can I do this and get the money back that I am entitled to for a charge for service that was not required for the phone we purchased for my mother. We also are have a issues with another phone that was purchased from this store and have multiple problems with the phone from the beginning, and continue to have problems with the one that we had it replaced with, very poor service when you have a problem, they would not return the phone, we had to return and then when we when in to have it set-up they messed the new phone up so that it does not work any better than the original phone (this was a over $700 phone that was purchased and it still is not working right).