Galaxy S22+ Visual Voicemail

Hello jeffreytlink, we're here to help with your Visual Voicemail inquiry.

You may need to set up your Visual Voicemail service again if you recently changed your device/SIM card by uninstalling and reinstalling the AT&T Visual voicemail app. 

Make sure that you have 4G LTE data enabled as this is needed for Visual Voicemail.

Let us know if this helps.

Jeff, AT&T Community Specialist

Nothing has worked. AT&T had me reset my network settings, and you cannot delete the app because it is native. All you can do is disable it; there's not even an option to clear data. I lf I open the app and click on settings the little wheel turns and turns and turns and turns but it never lets me into settings. If I click on refresh it says voicemail not set up. I worked at AT&T for 5 years most recently in ISM Retention and this is very frustrating. They reset my voicemail in Telegence also and that is not having any effect. Visual Voicemail is dead in the water. Samsung S22+. This worked until 2 weeks ago. 

Thank you for letting us know @jeffreytlink.

Let's meet in a Direct Message, so we can further review this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to speaking with you.

Kristin, AT&T Community Specialist

I am still waiting for assistance on this matter and it's been approaching 10 days since I initially reached out to AT&T customer support.